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The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.

Old cabine without flat bed in business for a 12 hour flight is not acceptable

Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.

They charge me for luggage which is was included on the ticket

Good aorcraft 777 but Worst food ever Breakfast was a bû’with matonnaise… Staff was nice but invisible most of the flight

Business class in the second leg - CDG-EVN was a disaster.

Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.

Food could have been better especially the breakfast. Overall it was a good flight

I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.

No birding was given for next trip on same carrier, food was very moderate.

Overall it was good, but the flight was long and crews on such long flights in my experience generally get more involved. They make more rounds with water and snacks and check on wellbeing of passengers. It was not an overnight flight, so the ‘night’ atmosphere in the cabin was not called for

Good experience with Turkish Airlines. We will be back with Turkish in the future and look forward to upgraded business class on the 777 beginning in 2025 and on the Airbus 350 now.

Friendly cabin crew and the flight was on time. Would recommend toanyone

Boarding did not have a clue what is an EU disability card

Not a good experience from Lagos was very terrible paying for one extra bag is #403,600 in dollars is $331 which is too high and when get to Ny I don’t receive my bag till 2nd day some of my stuff was damaged am not really happy with Turkish Airlines very poor services.

In general terms the service was excellent. I would ask that they add more content in Spanish to the catalog of movies, series and music.

Multiple errors by Turkish airlines and Istanbul Airport kept us from making flight. Stuck in Istanbul!

The crew was excellent, but the flight was a little delayed and the temperature on the plane was too warm.

They use a smaller international plane and quarters are tighter, space smaller, and the flight is still 12 hours, then fight attendants are ruff, food is bad, cherry juice spilled by flight attendant and she comes back to ask why have we not changed yet could it be we didn’t have any clothes to change into and seat is all wet and we had to sit there for 12 hours

Flight attendants were harsh, food could be better, took way too long to pick up food trays, were stuck with the crying babies the entire to and from trip. Restrictions of 8 kg for cabin luggage is ridiculous that’s barely 2 pairs of pants, shirts, shoes. There shouldn’t be any restrictions on the carry on luggage size except the checked in luggage. Attendants don’t even help with putting luggage in cabin space. Attendant picked up food tray and spilled cherry juice all over my husband and has the nerve to come back to ask why he hadn’t changed his clothes.

It might have nothing to do with the airline but the only problem was the long waiting for baggage claim at Entebbe

I was a good, but long trip. The airline did a good job. I would use them again.

Choice of Vegetarian Food in Economy class needs overhaul improvement

The gate was changed at the very last moment and no one informed us. The flight was one hour late and the screen broken, the remote control not working. One toilet was out of order . the other toilets were also not totally functioning, because the washbasin was plugged and the water couldn't flow away.

The food could be better, the beef was quite tough. The crew were friendly and helpful on this flight, which has not being my experience on other Ethiopian flights.

Seat in front of my wife was broken so it reclined further than normal and without having to push the recline button so my wife had absolutely no room the entire 17 hour flight. My seat was broken and wouldn't recline at all. Also.. my tray table was sticky and dirty right away before I even used it. Also...the floor in the back of the plane from our row of seats on back was totally soaked and both times we landed water came rushing out of the food/servant area like a flood onto the same already wet carpet. It got everything wet that was placed around our feet...including our shoes and socks.

Flight was smooth but unnecessary long because we had to refuel at FCO Rome. Air hostesses service and response to call light could be better. Both planes were old with broken seat arms and toilets. Why Africans had to be given the farthest Gates is what baffles me and why we have to pay for Aisle seats I found really strange. Is there ever an end to ripping people off even after paying over $2300 for one seat.

Luggage delayed for one day. I called customer service, and they had no info and no empathy. Boarding was very disorganized and chaotic. We went nearly 7 hours with no food or snacks on the flight. This is not an airline that has respect for its passengers.

On my return flight the TV did not work the entire flight! They knew it wasn’t working but they let me sit there. The guy sitting nièce to me told me he was ok the previous flight and it wasn’t working. This is business class by the way!

Entertainment was very poor. Couldn’t watch anything. Ear pieces were the wrong type .

Babies, crying, movies and sound doesn’t working overpacked and delayed flight

3 hours late, came at my final destination without any of my luggage.

The service was terrible. We weren’t allowed to take water on the flight and the drinks were offered only at the end of the meal. When we used the button to call the flight attendants, they never showed up and when my daughter’s drink was spilled due to turbulences, she asked for something to clean her pants at least 4 times and eventually they gave her a tissue. The flight attendants were rude and overall the flight was terrible!

Good but your male staff should be more appreciative of customers. After all you are making a lot of monies from Nigerians.

Delays with no communication. Broken business class seat and no one seems to care or help.

The head of the flight attendants was very rude and impolite and insisted to know my nationality on flight while I had my Can passeport! against all rules!

Adequate. Served our purpose of getting there safely. Nothing to rave about. Decent value for the amount paid

Old planes that are not being maintained with at least basic cleaning. Plane smells awful, bathrooms not cleaned either. Very uncomfortable chair. Customer service probably one of the worst I have experienced. The AC dis not work, kept us on the plane for over an hour with no water and air condition

I lost my connection flight from Casablanca to Marrakech because we arrived late to Casablanca. I had to rent a car to continue my trip . I need refunds

Bad service in la RAM from beginning to end. The crew ladies are impolite and rude and insensitive to passengers requests. I do not recommend traveling with Royal Air Maroc (La RAM) - worst service.