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It would have been better if the flight hadn't been an hour late, causing us to miss our connection. Even without the delay, Lufthansa do not allow adequate time for passport control and getting yourself to the departure gate.

Regular 3 across coach seats in “business” just empty middle seat

Staff was rude in business class. Luggage was damaged and nothing was done about it airlines.

Boston Logan is a crummy airport - signage is terrible or lacking in areas. Boarding seemed to be a free for all and with all the different airlines speaking, you couldn't tell who was supposed to be where and when. Plain and simple, airlines should board from the back of the plane to the front. Also someone was sitting in my seat. By the time that was figured out, I had to place my overhead behind me which made de-planing more difficult. Logan is not Lufthansa's fault so that is not on them, Boarding is on them! Still, overall it was a Good Experience flying with Lufthansa. This is not my first flight with them...

Overall, the flight was comfortable without any serious issues. Transit through Frankfurt airport was a little confusing, but not too difficult if you follow the signs

Staff disappeared after dinner service until breakfast, no help with beds, no help running to our gate to catch connection cause flight was late, our luggage didn’t make it, took over 24 hours to get luggage to hotel, no compensation!!

Everything was good except food. I believe there is room for improvement

At Muchin the service woman for Lufthansa at the Airport was really horrible.

Houston to Porto flight delayed landing made us miss our connection. Tried to get on standby for the next flight and even though the lady knew we wouldn’t be able to get on it and she sent us down there. We sat there three hours and then we’re told there’s no way you’re getting on this flight. So we had to go to customer service and ended up having to spend the night in Frankfurt and missed a whole day of our vacation in Porto

My wife was struggling to walk, due to a very sore leg, and they had wheelchairs and pleasant assistants at every step of the way, whisking us around long lines at TSA, Passport Control, Boarding, and Customs. Even a special Boarding Bus that lifted us right up to door level on the airplane out on the tarmac. Slightly less effective arriving in Detroit, where we had to walk down the stairway, walk to a bus, and find our way into the terminal, where the assistance started up again. Meals, drinks and snacks were excellent, as was the variety of entertainment, with nice screens right on the backs of the seats. Complimentary blankets and pillows for everyone. Pleasant, considerate flight attendants, generous with the drinks and snacks. All-around class act.

I was disappointed there was a 40 minute delay to flight

Very pleasant crew, working hard on a full plane. Delay by a broken seat. However crew made back 60% of the delay.

easyJet need to ensure that whether pre-booking seats or not children aren’t split from their parents the crew spent the majority of boarding asking passengers to move to accommodate two families. Surely the system identifies minors on a booking !!!!! It was all very frustrating to watch and caused delays which I’m sure cost easyJet more in the long run rather that automatically allocating families with minors seats together automatically.

I am writing to share how your teams can better serve your youngest customers. On 9 January, 2024, I boarded and then de-boarded a flight with my 6 month old daughter. I have four children and travel extensively. Delays happen, but the stress my daughter had to ensure was avoidable with simple and straightforward actions. (1) communicate delays to customers -- Breastfeeding mothers are constantly timing feedings. If delays were communicated, I could have camly fed her instead of attentively waiting for priority boarding. There were no announcements and no updates to the monitor; (2) honor the priority boarding process -- While a staff member waved us in for priority boarding, half the plane boarded while the "priority check-in" representative was preoccupied; (3) anticipate challenges creating unnecessary stress to infants -- after completely ignoring the priority boarding procedure, and knowing that the plane had not even arrived, the team could have offered to board us last. My daughter could have been calm in the waiting area while breastfeeding. Instead my 6 month old was completely unnecessarily stressed in the middle of the jet bridge, packed in solid.

Staff had been really impolite at the boarding area and for both ways charged high extra fees without a reason. For the check-in luggage which was measured 3.5 kg and was confirmed by the stuff to cost 40 € , 60 Euros had been purchased from our credit card. When confronted staff did call us both liars and claimed to never have announced anything. Flight back , when not wanting to press a backpack in a measuring metal instead of hand measuring , staff got angry that one did not follow her order, which was than escalated by the team. Although carrying a baby anyways staff did not offer any help in the unreasonable process and than charged again extra money. Cabine crew has been friendly but this experience LL lead to not booking easy jet at all in the future. Check in process in Edinburgh anyways chaotic,to the family check-in and disabled check-in everybody else was guided for check in process, so people just getting in between each other, not possible to monitor your own stuff.

As you would expect from a budget airline Left and arrived on time, no frills, not even a glass of water offered But you get what you pay for

With stairs on a rainy tarmac, EasyJet flights are ok for younger travelers with backpack only. Seniors with mobility issues find it challenging 😰. However, the crew and disability assistance folks at both ends eased that discomfort as much as possible for their various roles. Kudos to airport and EasyJet employees for their kind service.

Total jobs worths over carry on bags, charged £96 extra for bags that were clearly hand luggage

Trip was completely cancelled with no other reasonable option for that day; no reason given. I will avoid booking anything with easy jet

Speedy boarding is a waste of money when they herd you on to a bus and take you to the plane and it turns in to a free for all …very unsatisfactory