Really quick check in and security at Heathrow Terminal 5. Staff on board were lovely and very friendly. Could have provided a few more drinks on the flight but they were available at the back of the plane.
Really quick check in and security at Heathrow Terminal 5. Staff on board were lovely and very friendly. Could have provided a few more drinks on the flight but they were available at the back of the plane.
I couldn’t select my seat until I checked in at the airport. Extremely difficult to talk to a customer service representative. Also, the gate announcement doesn’t appear until less than an hour before boarding.
It was great! The seats were comfortable, and they fed me during the transatlantic flight, something which I have been missing out on for the past 3 years as I travel to and from school.
We were told to check our bags at the last minute, and the communication was poor.
We paid to have overhead carry-on baggage. When we got to the gate we were told that our carry on bags would need to be checked and go below because the flight was full. Notably we were nowhere near the last people to board and about 30 other passengers also had to check their carry-on bags. Other than that the flight was fine.
Crew and boarding fine. Flight delayed, then delayed again after boarding.
When bussing people to/from the gate, don't pack everyone in like a can of sardines and don't send the bus on its way if the plane isn't ready. Waited for about 40 minutes packed in this bus...both ways!
Everything was great - but then had to wait one hour for my luggage in Verona…
The crew on this flight were attentive, efficient and friendly. It really made for an enjoyable flight.
British Airways canceled our plane and gave us a new flight scheduled to leave in only three hours, so we had to drop everything and rush to the airport. The new itinerary only left us a one hour layover in Madrid, which was too short because the plane landed late and so we missed our connecting flight. We were then booked onto a flight scheduled to take off 8 hours later, and were not given any compensation or remedial measures.